What you need to know
BOOKING & CANCELLATION
- Please give us at least a 24 hour notice if you must cancel or reschedule. Clients who fail to do so, are no shows, or are more than 30 minutes late to their appointment will not be refunded the deposit.
- Please advise of relevant health conditions when filling out your health form to allow us to tailor our services to your specific needs
- Royal spa by Monica welcomes individuals 17+
- Teens between 13-16 years of age must be accompanied by a parent or guardian. Written permission must be provided and they remain in the room during the appointment.
- By law, health information from all customers is required, regardless of age.
- Health information is collected to ensure continuity of records from one visit to the next, and to customize treatments to individual needs. In particular this information is essential in case the client has any medical issues or allergies that could have contraindications with certain products or services.
-Your records file can be updated upon request
SANITATION & STERILIZATION
- We are completely committed to ensuring your safety. Our standards not only meets the government regulations, but we also make it a priority to have a hygienic and sanitized environment:
- Wax pots are never double dipped
- All implements are stainless steel. They are scrubbed and soaked for 20 minutes minimums in a high level-medical grade disinfectant solution
- All linens are used once as they are either disposed of or laundered.